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West Midlands



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We are Wireless, a leading UK and Irish media company, which is wholly owned by News UK and Ireland Limited. Wireless operates 32 national and local radio stations across the UK and Ireland.

These include talkSPORT, the world’s biggest sports radio station and global audio partner of the Premier League, alongside popular national digital stations talkSPORT 2, talkRADIO and Virgin Radio. From FM104 in Dublin, to 96.4 The Wave in Swansea, our local radio brands are distinguished by their connections with their local communities.

Job Title: ILR Head of Customer Operations

Location: Flexible - any ILR location

We are looking for a Head of Customer Operations to lead the groups’ customer experience function, with the aim of developing a best in class customer service journey for local sales that maximises revenue. By shaping how we communicate and do business with our customers, you will directly develop best practice across our teams and shape the skills and competencies for the multi-media executive of the future. You will oversee sales support, traffic, B2B communication, business data management and sales reporting.

What we’re looking for from you:

We are looking for someone with previous experience in this kind of role in addition to sales and customer service management. You will enjoy dynamic, fast-moving environments, where you are able to take ownership and align yourself with business goals.

  • Exceptional organisational skills and a keen eye for detail
  • Strong commercial acumen
  • A clear understanding of the media sales marketplace
  • An analytical mind and demonstrable ability to solve complex problems
  • A track record of building personalised relationships with stakeholders

What's in it for you?

For the right person, this job represents an exciting opportunity to join a successful company and be a key player in steering its future. In addition to a competitive salary, you will also receive a performance related bonus, a car allowance, company pension scheme and all the usual tech required to be at your best.

Equal opportunities:

We are an equal opportunities employer and wholeheartedly support the principle of equal opportunities for all our employees and for all applicants for employment. We oppose all forms of discrimination in the workplace.

We strive to maximise every individual’s potential to create a productive environment where everyone feels valued, and where talents are fully recognised and utilised.

This means affording equal access to any employment opportunities within the Company according to your ability, without prejudice or discrimination by reason of race, colour, nationality, ethnic or national origin, religion, belief, gender, sexual orientation, gender reassignment, marital status, disability or age.


News UK is home to some of the biggest names in Media, Including, The Times, The Sunday Times, The Sun, Wireless, and Unruly to name but a few.

Wireless itself is also the home to some of the biggest names in radio Virgin Radio, talkSPORT, talkRADIO and some of the leading Local radio stations in the UK and Ireland.

Our newspapers and associated brands are some of the most powerful media brands in the English speaking world, reaching 30 million people each week. They are very different products with different values and different strengths, but all are united by a commitment to independent journalism that connects with our customers.

News UK and Wireless is a company which thrives on pace. Our people stretch themselves on a daily basis, challenging the status quo to produce the best service possible to our readers and customers. We embrace creativity and initiative and we have some of the most talented people in the industry

If you want to work for one of the world's most exciting, challenging and creative media organisations then News UK is the place to build your career.

News UK acknowledges our responsibilities when handling your personal data as part of our recruitment processes to ensure it is respected, valued and protected. For further information on how we collect and process your data and your rights please review our Candidate Privacy Notice on the News UK Careers website: Privacy Notice