Role: ILR Head of Customer Operations
Department: Wireless Local Radio (ILR)
Location: Flexible – any ILR location
Wireless local radio is committed to be at the forefront of delivering exceptional local radio and marketing solutions to our listeners and customers and we are investing in strengthening our management team in Customer Operations.
A fantastic opportunity has arisen for a Head of Customer Operations to lead the groups’ customer experience function, developing a best in class customer service journey for local sales. You will oversee sales support, traffic, B2B communication, business data management and sales reporting. This is a key area of the business where you will work within a strong collaborative environment to ensure the customer journey is maximised across our stations.
You will be responsible for developing strategies and processes that improve and enhance our sales proposition to both prospective and existing clients. Creating efficient sales, insight and customer data reporting processes, to maximise sales, service and retention. You will work with the wider SLT to create the future commercial customer roadmap for our stations.
Previous experience within sales and customer service management is essential as is strong sales leadership and communication skills. The successful candidate will have a clear understanding of the media sales market and be comfortable in data management and reporting.
This is an excellent opportunity to shape our customer experience across our local radio network!
To apply, please send your CV and a covering letter
Closing date for applications is 18th July 2018.
Wireless Group is a leading UK and Irish media company, which is wholly owned by News Corp UK and Ireland Limited.
The group operates 23 leading radio brands across the UK and Ireland. These include market leading stations embedded in their local communities as well as popular national brands such as talkSPORT, the world's biggest sports radio station, talkRADIO and Virgin Radio.
As well as radio, Wireless Group operates a growing digital services division incorporating Simply Zesty and Tibus.
The group is also a leading provider of digital radio broadcasting opportunities in the UK through its DAB multiplex business and operates a successful international division under its talkSPORT brand.
Wireless Group (GB) Limited is an Equal Opportunities employer
News UK is home to some of the biggest names in Media, Including, The Times, The Sunday Times, The Sun, Wireless, and Unruly to name but a few.
Wireless itself is also the home to some of the biggest names in radio Virgin Radio, talkSPORT, talkRADIO and some of the leading Local radio stations in the UK and Ireland.
Our newspapers and associated brands are some of the most powerful media brands in the English speaking world, reaching 30 million people each week. They are very different products with different values and different strengths, but all are united by a commitment to independent journalism that connects with our customers.
News UK and Wireless is a company which thrives on pace. Our people stretch themselves on a daily basis, challenging the status quo to produce the best service possible to our readers and customers. We embrace creativity and initiative and we have some of the most talented people in the industry
If you want to work for one of the world's most exciting, challenging and creative media organisations then News UK is the place to build your career.
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