Job Title: Account Manager
Reports to: Head of Client Delivery
Purpose of Job: To manage client accounts and deliver industry leading digital projects on time and within budget for Ireland’s leading digital agency, as well as managing customer expectations and in-house resources to ensure project requirements are met.
- To build and maintain strong client relationships, acting as the main point of contact for appointed clients
- To manage the delivery and profitability of projects across your accounts
- To manage client projects, from briefing through to delivery and reporting
- To ensure projects are delivered on time and on budget
- To brief and liaise with the design and web development teams
- To develop clear project documentation throughout the project lifecycle
- To manage clients and internal stakeholders, ensuring they are kept fully informed
- To liaise with 3rd parties to agree deliverables and manage scope, where appropriate to the project
- To lead project review meetings
- To adhere to internal accounting/reporting procedures for billing and time management
- To perform other duties as directed
Education: Third Level Qualification essential
Experience: Relevant experience working at Account Manager level essential
Demonstrable experience in web technologies
Experience of managing client projects, from briefing through to delivery and reporting
Experience of developing effective working relationships internally and externally
Knowledge: Experience of using and knowledge of content management solutions
Good applied knowledge of formal project management methodologies (e.g. PRINCE2) desirable
Skills: Excellent verbal and written communication skills
Excellent organisational and time management skills
Excellent presentation skills
Excellent IT skills
Aptitudes: A proactive self-starter
High degree of commitment, initiative and perseverance
Flexible and resourceful
Ability to multi-task and proactively manage internal and external priorities
Accurate and detail focused
Ability to meet deadlines and deliver results under pressure
Good problem solving and analytical skills
Other: Prepared to work outside normal office hours as required
Clean, current driving licence and access to a car (This criterion will be waived in the case of an individual where disability prohibits, but who is able to demonstrate the effectiveness of alternative transport arrangements
Reporting into the Head of Client Delivery, this role is one of the key client-facing roles in the business.
You’ll have Account Management experience, so you’ll be well-versed in managing client projects and growing accounts. You’ll be someone with an interest in technology and ideally have experience of using Content Management Systems, such as Wordpress or Kentico.
This role would be well-suited to someone well-organised and who enjoys being part of a team focused on solving problems for our clients. You’ll be a great communicator who can understand and unpick client requirements and turn those into briefs for designers and developers.
You’ll thrive in a busy environment and enjoy working across different clients in different sectors. No two projects (or two days!) will be the same and you’ll be someone who enjoys that variety in a role.
News UK is a great company full of talented, dedicated and creative people. We are a company which has journalism at its very heart. Our newspapers and associated websites are some of the most powerful media brands in the English speaking world, reaching 30 million people each week. They are very different products with different values and different strengths, but all are united by a commitment to independent journalism that connects with our customers.
News UK is a company which thrives on pace. Our people stretch themselves on a daily basis, challenging the status quo to produce the best service possible to our readers and customers. We embrace creativity and initiative and we have some of the most talented people in the industry.
If you want to work for one of the world's most exciting, challenging and creative media organisations then News UK is the place to build your career.